Exchanges, Returns & Warranty
Can I exchange or return my gear?
All of our gear is custom made with the measurements you provide when you submit your order. We have a thorough size guide to help size your dog prior to placing your order, so hopefully an exchange or return won’t be necessary! Premade gear exchanges or returns are welcome within 10 days of receiving the gear, as long as the product has not been used for anything other than sizing your pup in an indoor setting. You (the customer) are responsible for covering the cost of shipping the product back to us. Once we receive the product, we will either ship your new product to you or process the return. Custom colour orders are final sale. Please send us an email to arrange an exchange or return.
Warranty
We value quality and created canine endeavour for the high drive breeds, pups that pull on leashes, and endless adventures with your four-legged friend. We want you to be able to adventure knowing your gear was designed for our energetic and strong canine friends. All of our hardware is under warranty, should something ever break we promise to fix it*. Please send us a photo the broken hardware so we can make it right.
Should you require to file a warranty claim, please send us a message with a photo of the broken hardware. Customer is responsible for covering the cost of shipping the broken product to us and canine endeavour will cover the cost of shipping the fixed product back to the customer. Hardware may change colours over time and is not covered under canine endeavour’s warranty. To extend the life and appearance of your hardware it is recommended that the product is rinsed with fresh water after exposure to salt water to avoid colour changes.
*Hardware replacements are to the discretion of canine endeavour. Our hardware warranty covers the cost of replacing hardware on a product twice, anything greater will be an additional cost to the customer.